Privacy Policy
Last updated in September 2021
We take your privacy very seriously and in this Privacy Policy, we describe how we collect, use, and disclose information that we obtain about visitors to this website, as well as our other websites. Some features and functionalities (e.g. the ability to make purchases) are not available on our websites; please contact us if you have any questions or are having any difficulties using our site.
By visiting the Site or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy and our Terms and Conditions (available on this website), including its applicable limitations on damages and the resolution of disputes.
What information do we collect from you?
How do we collect your information and why we have it?
How do we use your information?
Do we use 'cookies'?
Do we share your information to third parties?
How do we protect and store your information?
Your data protection rights
Contact us
How to complain

What information do we collect from you?
When visiting our website or using any of our services, you may be asked to enter your name, email address, telephone number, your address, products purchased and date, products you are most interested or other details.
How do we collect your information and why we have it?
We collect information from you when you register a product warranty, subscribe to our newsletter, respond to a survey or marketing communication, fill out a contact form or use certain other features on our site.
We use the information that you have given us in order to help you with your user experience of our products or services and to provide us with feedbacks on our products or services.
How do we use your information?
We may use the information we collect from you in the following ways:
• To allow us to better service you in responding to your customer service requests or enquiries via live chat, email or phone and to follow up with them after correspondence.
• To ask for feedbacks, ratings and reviews of our services or products.
• To personalize your experience and to allow us to deliver the type of contents and product offerings in which you are most interested.
Do we use 'cookies'?
We are currently using cookies for tracking purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off. Please read our Cookie Policy for more information.
Do we share your information to third parties?
We do not sell, trade, or otherwise transfer to outside parties your Personal Information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our customers, so long as those parties agree to keep this information confidential.
We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
• Your consent. You are able to remove your consent at any time. You can do this by contacting us.
• We have a contractual obligation.
• We have a legal obligation.
• We have a vital interest.
• We need it to perform a public task.
• We have a legitimate interest.
 We do not include or offer third-party products or services on our website.
How do we protect and store your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We keep your information until you request us to remove them. We will then dispose your information by deleting them on the server and our computer systems.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request.
Contact us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Rawmec Business Park
Plumpton Road
Hertfordshire EN11 0EE
United Kingdom
+44 (0) 1920 487700

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113
ICO website: